WebberZone Knowledge Base

Requires: 6.3

Tested up to: 6.8

License: GPL-2.0+

Plugin page: Knowledge Base | WordPress.org Plugin page

Effortlessly create a powerful, multi-product knowledge base. Boost your support, reduce tickets, scale your documentation and make customers happy!

Description

Knowledge Base makes building a knowledge base or FAQ for your WordPress site easy, fast, and scalable.

🎯 Perfect for: ✅ Multi-product companies ✅ SaaS platforms ✅ Ecommerce support centres ✅ Documentation hubs

🔎 Live Demo.

Main features

🚀 Unlimited Knowledge Bases — Support as many products as you like, with unlimited sections and sub-sections. 🎨 Beautiful, Responsive Layouts — Ships with clean templates powered by the Responsive Grid System. 🔗 Customisable Permalinks — View your KB at /knowledgebase/ by default or change it easily. ✨ Shortcodes + Gutenberg Blocks — Add KB listings anywhere using [knowledgebase] or use the Knowledge Base block. 🧭 Built-in Breadcrumbs — Improve UX and SEO with breadcrumb navigation. 🧩 Widgets Included — WZKB Articles, WZKB Sections, and WZKB Breadcrumbs widgets. ⚡ Built-in Caching — Speed up your Knowledge Base without extra plugins.

Key Concepts

• Articles: Custom post type wz_knowledgebase — your FAQs, how-to guides, and documentation.
• Products: Custom taxonomy wzkb_product — link articles to one or more products.
• Sections: Custom taxonomy wzkb_category — organize content neatly into categories.
• Tags: Optional wzkb_tag taxonomy — make finding content even easier.

Contribute

If you have an idea, I'd love to hear it. WebberZone Knowledge Base is also available on Github. You can create an issue on the Github page or, better yet, fork the plugin, add a new feature and send me a pull request.

Screenshots

Knowledge Base Menu in the WordPress Admin

For more screenshots, visit the WordPress plugin page

Installation

WordPress install (The easy way)

1. Navigate to “Plugins” within your WordPress Admin Area
2. Click “Add new” and in the search box enter “Knowledgebase” or "Knowledge Base"
3. Find the plugin in the list (usually the first result) and click “Install Now”
4. Activate or Network activate the Plugin in WP-Admin under the Plugins screen

Manual install

1. Download the plugin
2. Extract the contents of knowledgebase.zip to wp-content/plugins/ folder. You should get a folder called knowledgebase.
3. Activate or Network activate the Plugin in WP-Admin under the Plugins screen

Quick Start

When you Activate the plugin for the first time, you will be taken to the Setup Wizard. Follow the instructions to set up your knowledge base.

After the Setup Wizard, you can:

1. Go to Knowledge Base » Products — add your first Products if you've selected Multi-Product mode.
2. Go to Knowledge Base » Sections — add your first categories.
3. Go to Knowledge Base » Add New— create articles and assign them to sections.

Want a multi-product Knowledge Base only with Sections?

1. Set the First section level under the Output tab to 2
2. Create a set of top-level sections for each product
3. Create sub-sections for each of the products

See a live example: WebberZone Knowledge Base Demo.

Frequently Asked Questions

Check out the FAQ on the plugin page and the Knowledge Base.

If you don't see your question answered in the FAQ and Knowledge Base, please post it on the WordPress.org support forum. This is the quickest way to get help, as I check the forums daily. For more personalized assistance, I also offer premium paid support via email.

How can I report security bugs?

You can report security bugs through the Patchstack Vulnerability Disclosure Program. The Patchstack team help validate, triage and handle any security vulnerabilities. Report a security vulnerability.

About this repository

This GitHub repository always holds the latest development version of the plugin. If you're looking for an official WordPress release, you can find this on the WordPress.org repository. In addition to stable releases, the latest beta versions are made available under releases.